FAQs

    • What does each Warranty Cover?

      Answer

      Each Warranty covers the repair of all structural damage caused by Subterranean termite infestation caused during the warranty period, including make good repairs, as well as treatment costs up to the value of $100,000.

    • What are Face to Face Classes and Distance Education?

      Answer

      In the past, Rapid Solutions conducted five (5) day 'Face to Face Workshops' to cover the practical elements of the pest management training. These workshops were supplemented with several 'Learner Resource' and 'Assessment Books' to cover the theory component of the training.

      Prior to our e-learning, Rapid Solutions also offered 'Distance Education' to students. This form of training was directed at those students working in the pest industry who got sufficient practical experience 'on the job', and therefore only required to formally learn the theory component. The same 'Learner Resource' and 'Assessment Books' were provided to these students, however they did not complete the five (5) day workshop.

      In November 2013, Rapid Solutions implemented its 'E-Learning Centre' which enabled students to cover the majority of their learning online.

      Our 'e-learning platform' quickly became very popular, due mainly to the fact that it saved students/employers a great deal of time and money in travel and accommodation, as well as time away from the workplace. Students could now do their training any time of day or night they wanted, with the only requirement being a computer and internet connectivity. As the industry's leading training organisation our demand for e-learning training greatly reduced the demand for our other other learning methods and as such, we no longer use the outdated 'Face to Face' or 'Distance Education' training methods.

    • How does Property Inspections work?

      Answer

      By entering your location, Property Inspections will match you with a selection of qualified inspectors close to your inspection location.

      After selecting your prefered inspector, both you and the inspector will be emailed the booking details.

      For your protection, all businesses on the site are 100% insured (through Rapid Solutions).


    • How do I apply for insurance?

      Answer

      In the first instance you will need to complete an application form.  As our application forms are tailored to the business activities that you undertake, you will need to contact our insurance team to obtain one.  

      We will also require evidence of your qualifications and licences.

    • How do I apply for insurance?

      Answer

      In the first instance you will need to complete an application form.  As our application forms are tailored to the business activities that you undertake, you will need to contact our insurance team to obtain one.  

      We will also require evidence of your qualifications and licences.

    • How long does it take to complete the e-learning course?

      Answer

      All students have differing commitment levels and also learn at different rates, therefore some will take longer than others. However, as a guide, our e-learning training can be completed in as little as eight (8) weeks with a reasonably consistent amount of effort. This time frame will vary based upon the 'Portfolio Assessment' and the location of the student where the Practical Assessment is to be conducted.

      Rapid Solutions is aware that people can have busy lives and that sometimes 'unexpected things happen'; as such we provide all of our students twelve (12) months to complete their training. This is more than ample time to complete the programmes.

    • On what properties can a warranty be offered?

      Answer

      Technically, every property, regardless of whether it is commercial or residential property, can be offered a TimberSafe, TimberSure or TimberSafe for Baiting Warranty. In most cases, in order for the property to qualify for a warranty, it will need a termite management program.

    • What is the excess if I have a claim?

      Answer

      Generally $3,000 for pest control related activities, and $5,000 for Building inspection related activities.

    • What is the excess if I have a claim?

      Answer

      Generally $500 for pest control related activities.

    • How can the Warranty Program benefit your business and your clients?

      Answer

      The warranty program is a selling tool for your business. Your clients, the homeowners, want peace of mind. Believe it or not, they don't mind paying a few thousand dollars for a termite management program to protect their home, what they do mind is the fact that after spending this money with your business to protect their home, you can still not give any guarantees that termites will not get in.

      The Warranty program erases this concern. After issuing a warranty to your homeowner we still cannot guarantee that termites will not get in to the protected structure, however, if they do, the warranty will cover the cost of repairs and further treatment costs up to $100,000. The homeowner does not have to pay a cent.

      Therefore, when you include a warranty as part of your service, the homeowner will be willing to follow your recommendations and pay whatever is required to protect their home in order to receive the peace of mind that the warranty program can offer them. Wouldn't you?

    • How much will insurance cost me?

      Answer

      There are a number of factors that determine the cost of insurance, such as type of work being performed, turnover, level of insurance cover taken and claims history.

      A detailed premium advice can be prepared for you which will detail the cost of insurance for your individual requirements.

    • How much will insurance cost me?

      Answer

      There are a number of factors that determine the cost of insurance, such as type of work being performed, turnover, level of insurance cover taken and claims history.

      A detailed premium advice can be prepared for you which will detail the cost of insurance for your individual requirements.

    • Can I get some practical experience?

      Answer

      Many of our students already work within the pest industry and are therefore able to get some practical 'hands on' experience. For those who do not work within the pest industry, Rapid Solutions have designed practical based tutorials. These Tutorials are conducted for both Basic Pest (Units 5, 6 & 18) and Timber Pest (Units 8 & 10) training.

      While these tutorials come at an additional cost, they are highly recommended for those who are not working within the pest industry, as well as those who may be working in the pest industry but would like to hone their skills.

      Speak to Rapid Solutions staff for further information on tutorials.

    • What is the difference between the Warranty program & your Professional Indemnity Insurance policy?

      Answer

      The warranty program covers your client and your business if a claim arises regardless of who, if anyone, is at fault. There are no legal fees involved in the settlement of a warranty claim and the only costs associated with the claim is the true cost of treating the termite problem & repairing any structural damage caused.

      Claims arising under your Professional Indemnity (PI) Insurance are a different matter. They usually involve court appearances, massive legal fees & unnecessary disruption to your business regardless of whether you are totally at fault or not.

      Just because you are insured, doesn't mean that your client has total peace of mind. For example, if a termite management program does not keep termites out and you are not found to be negligent, your client cannot pursue a claim against you.

    • Where does the onsite (practical) assessment take place?

      Answer

      The onsite assessment is arranged at a time and location that is suitable to the student and Rapid Solutions.  This location can be where the student is located or works.  

    • Can I pay monthly and does this cost extra?

      Answer

      Monthly payments are available, however they do incur additional charges.

    • My inspection business is not plotted on the map correctly

      Answer

      We utilise Google Maps to determine the results for Property Inspections.

      To overide the location that Google has plotted your business on the map:

      • Go to 'My Profile' and select 'Company Details'.
      • Scroll down to the 'Latitude/Longitude' section and enter your correct coordinates.
      • You can find your coordinates using many free services that can be found through a Google search.
      • You must be the main adminitrator for your account to change this setting.
        If you only have one account for Report Writer (no technician accounts) then you will already be the administrator.
    • Can I pay monthly and does this cost extra?

      Answer

      Monthly payments are available, however they do incur additional charges.

    • What is 'Competency'?

      Answer

      Qualifications are gained by achieving competency in the units that make up the qualification. Each unit of competency has a range of tasks and skills that need to be mastered before a person can be deemed competent in that particular unit. You can demonstrate skills to an assessor by performing a job under observation, providing documentary evidence such as samples of paperwork, or by oral questioning. 

      Competency based assessment looks at your ability to carry out a specific task safely, effectively and demonstrating sound background knowledge of the task. At the assessment you will be deemed as competent in a specific unit, or not yet competent. There is no such thing as a fail. If you are deemed not yet competent you should do further practice, you will then be reassessed in the areas you were not yet competent in. You do not need to be completely reassessed. Competencies can be assessed after training or experienced people may gain formal qualifications based on assessment of their current knowledge and skills.

    • What paperwork can I use?

      Answer

      As a insurance client of Rapid Solutions you can use our paperwork systems. We have paperwork for all aspects of pest management, termite, timber pest and building inspection activities.  This includes checksheets, client pre-inspection agreements, reports and certificates. We also have our online, onsite report writing system Report Writer.

      Our paperwork can be downloaded for free through the client section of our website, or purchase in duplicate/triplicate pad format for a small cost.  We don't charge subscription or licensing fees for our paperwork.

      Other report systems can also be used as long as they adhere to the appropriate Australian Standard.

    • What is, and can I get 'Retroactive' cover?

      Answer

      Retroactive cover provides insurance protection for work that you undertook prior to the commencement of your current policy. 

      If a claim arises from work that you did 2 years ago and if your current policy provides retroactive cover with a date prior to this work, then your current insurance will cover this claim subject to the rest of the policy's terms and conditions. In the event that you didn't have retroactive cover this unfortunately won't be covered by your current policy, and generally not covered by your previous insurer if their policy was a 'claims made' policy.

      Pacific International can offer retroactive cover back to the date that you first started to hold continuous, and similar, insurance for your business.  We look at retroactive cover on an individual basis taking into account your insurance history.

    • How much does it cost your business to be in the program?

      Answer

      Basically nothing!

      To become accredited one delegate from your business, preferably the business manager, must attend a one-off full day accreditation workshop. The Cost for one delegate to attend the accreditation workshop is $250. An administration fee of $10 per annum also applies for participating in the program.

      However, your business is paid an advertising allowance of about $9 for each residential warranty you issue and 10% of the warranty premium for a commercial property (less GST & Stamp Duty).

    • Can the enrolment be transferred to another student?

      Answer

      You are able to transfer an enrolment to another student provided you have NOT accessed ANY of the online modules. However, all transfers are at the discretion of Rapid Solutions and will incur and administration fee which is a minimum of 25% of the course enrolment. This fee may increase depending on services already provided to the student

    • What is, and can I get 'Retroactive' cover?

      Answer

      Retroactive cover provides insurance protection for work that you undertook prior to the commencement of your current policy. 

      If a claim arises from work that you did 2 years ago and on your current policy provides you have retroactive cover with a date prior to this work, then your current insurance work cover this claim subject to the rest of the policy's terms and conditions. In the event that you didn't have retroactive cover this unfortunately won't be covered by your current policy, and generally not covered by your previous insurer if their policy was a 'claims made' policy.

      Rapid Solutions can offer retroactive cover back to the date that you first started to hold continuous, and similar, insurance for your business.  We look at retroactive cover on an individual basis taking into account your insurance history.

    • Can I take liability and/or professional indemnity on its own?

      Answer

      You can have insurance for liability or professional indemnity on its own.  However we don't recommend this as you could be leaving yourself unprotected in the event of a claim.

    • If I cancel my enrolment do I get a refund?

      Answer

      You may cancel your participation in an online training course by providing Rapid written notification of that cancellation within 30 days of the enrollment date.

      Should you cancel within 30 days you will be entitled to a refund less a $350.00 administration fee and any expenses incurred. There is an additional fee of $50 per online module accessed.

    • Can timber pest & building inspections be covered under one policy?

      Answer

      Yes, through Rapid Solutions you can have one policy that covers both timber pest and building inspections.

    • If I contract to someone else do I need my own insurance?

      Answer

      Generally yes, however contact our insurance department to discuss your individual circumstances.

    • I need to commence accredited training straight away, what can I do?

      Answer

      The Australian Government website training.gov.au lists all accredited training providers nationally.

    • Can I take liability and/or professional indemnity on its own?

      Answer

      You can have insurance for liability or professional indemnity on its own.  However we don't recommend this as you could be leaving yourself unprotected in the event of a claim.

    • What is, and can I get 'Run-off' cover?

      Answer

      If you cease to run your business or sell it we suggest you take 'run-off cover'. This liability and/or professional indemnity insurance cover will protect you in the event that someone claims against you once you are no longer in business.

      'Run'off' insurance, generally, has a reduced premium compared to standard liability and professional indemnity insurance.

    • If I contract to someone else do I need my own insurance?

      Answer

      Generally yes, however contact our insurance department to discuss your individual circumstances.

    • Can I cancel my policy and get a refund?

      Answer

      Yes you can cancel your policy.  You will receive a refund from which a small cancellation fee is deducted.

    • What is, and can I get 'Run-off' cover?

      Answer

      If you cease to run your business or sell it we suggest you take 'run-off cover'. This liability and/or professional indemnity insurance cover will protect you in the event that someone claims against you once you are no longer in business.

      'Run'off' insurance, generally, has a reduced premium compared to standard liability and professional indemnity insurance.

    • Where will my claim be handled?

      Answer

      If you have a claim whilst insured with Rapid Solutions it will be handled by our own staff in our own office.  We have a claims department that consists of qualified insurance assessors, pest technicians and building consultants. 

      As we have been managing liability and professional indemnity claims, for the industries we insure, for over 20 years we understand how to manage these claims effectively.  

      You won't be dealing with someone that doesn't understand how your business operates. 

    • Can I cancel my policy and get a refund?

      Answer

      Yes you can cancel your policy.  You will receive a refund from which a small cancellation fee is deducted.

      Once you are no longer insured with Rapid Solutions you are unable to use our paperwork system either through us or any of suppliers that use our paperwork format in their systems.

  • ACT

    • What do I need for a full licence?

      Answer

      Licences are issued by the WorkCover NSW.

      To obtain a pest management technician licence you need to have completed Units 5, 6 & 18 from Asset Maintenance in Pest Management Technical. This licence allows you to undertake general pest control and also termite & timber pest management.

  • Building Inspection

    • What is a Standard Building Inspection?

      Answer

      The Standard Building Inspection is a VISUAL INSPECTION ONLY carried out in accordance with AS 4349.1: Inspection of Buildings. The Building Inspection is NOT an all encompassing inspection dealing with the building from every aspect. It is a reasonable attempt to identify any obvious or significant defects apparent at the time of the inspection. Whether or not a defect is considered significant, depends, to a large extent, upon the age and type of the building inspected.

      For example, slight sagging in a roof may be a significant defect on a structure that is 2 years old, but not on a structure that is 40 years old.

  • Changes

    • How long will enrolments in accredited courses be closed?

      Answer

      We are undertaking the review as quickly as possible, no firm date has been set for opening up enrolments.

  • Building Inspection

    • Which inspection and report is best for me?

      Answer

      That depends.

      If you would like a report concentrating on any significant defects (remembering a defect classed as significant is based upon the type and age of the building) a Standard Building Inspection should be sufficient.

      If you would like a detailed report concentrating on any type of fault or defect, a Special Purpose Property Inspection may be more suited to your needs. Again, Special Purpose Property Inspections may differ depending upon the company you use and the inspector's qualifications. Always check as to what is included in their Special Purpose Property Inspection to ensure it meets your needs.

  • Changes

    • How does this impact other training enrolments?

      Answer

      Non-accredited training is still open and asthese courses are not assessable, are not part of our current review.

  • Building Inspection

    • What does the Standard Building Inspection and Report cover?

      Answer

      The Building Inspection Report will normally report on any significant defects in each of the following areas:

      • The interior
      • The roof void
      • The exterior
      • The subfloor
      • The roof exterior
      • The property within the boundaries up to 30 metres including fences, but will not report on pools, spas or ponds etc.

      The Building Inspector normally would not check the adequacy of the following:

      1. Footings
      2. Concealed damp-proof course
      3. Electrical installations, smoke detectors and residual current devices
      4. Plumbing
      5. Drainage
      6. Gasfitting
      7. Airconditioning
      8. Garage Door opening mechanisms
      9. Swimming pools and associated pool equipment
      10. The operation of fireplaces and chimneys
      11. Alarm Systems
      12. Intercom Systems
      13. Soft floor coverings including carpet and lino
      14. Appliances including whitegoods
      15. Paint Coatings
      16. Hazards

      However, the inspector may make recommendations in the report to have a duly qualified consultant inspect these areas.

  • Changes

    • Why are you reviewing training?

      Answer

      This review is about getting a better understanding of the current training activity and how it is delivered. For example, the capacity we currently have in qualified, experienced trainers and assessors to service our students across the country. This is an important part of our commitment to deliver the best possible services for clients.
  • Building Inspection

    • What about minor faults or defects?

      Answer

      While a Standard Building Inspection will normally report on significant defects, a Special Purpose Property Report may include the inspection and assessment of the following:

      1. Common property areas
      2. Environmental concerns including aspect, sunlight, privacy, streetscape, views, aesthetic considerations and spatial layout
      3. Proximity of property to flight paths, railways and busy traffic
      4. Noise Levels
      5. Health and safety issues, e.g. allergies, soil toxicity, lead content, radon, presence of asbestos or urea formaldehyde
      6. Heritage concerns
      7. Security concerns
      8. Fire protection
      9. Analysis of site drainage, apart from surface water drainage
      10. Swimming pools & spas (non-structural)
      11. Detection and identification of illegal and unauthorized building work
      12. Detection and identification of illegal and unauthorized plumbing work
      13. Durability of exposed finishes
      14. Document analysis, e.g. sewer drainage diagrams, strata plans and records and identifications surveys
      15. Electrical installation where the consultant holds an appropriate licence or permit
      16. Property not included in the standard property inspection.
      17. A reasonable estimate of the cost of rectification of any significant matters
      18. A recommendation as to repairs and maintenance work needed to reduce or eliminate the risk of substantial damage.

      IMPORTANT: Unlike a Standard Building Inspection, a Special Purpose Property Inspection will differ from company to company based upon the inspector's qualifications. Always check with the company you intend to use as to what is included in their Special Purpose Property Inspection to ensure it meets your needs.

  • Changes

    • I’ve already started my training with Rapid Training, how will I be able to complete it?

      Answer

      There are no immediate changes to existing student activities and we remain committed to providing our current students with a quality learning experience.
  • Building Inspection

    • What is an invasive inspection?

      Answer

      With the permission of the owner of the premises a more invasive physical inspection can be performed that involves moving or lifting: insulation, stored items, furniture or foliage during the inspection.

      Access will be gained to areas, where physically possible and considered practical and necessary, by way of cutting traps and access holes.  The style of report submitted on completion of an invasive inspection will be greater than a VISUAL INSPECTION. It involves disruption in the case of an occupied property, and some permanent marking is likely.

  • Changes

    • What do you mean by capacity?

      Answer

      Rapid Training is reviewing what and who it needs to deliver the best possible accredited training options for its customers, including our available trainers and assessors.

  • Administration

  • Building Inspection

    • What areas of the property are inspected?

      Answer

      Only structures and fences within 30m of the main building and within the boundaries of the site are inspected. The inspector will inspect and report upon the property interior, roof void, subfloor, property exterior, any outbuildings, fences and retaining walls etc.

  • Changes

    • Someone said that you don’t have capacity because you moved your trainers to contract earlier this year?

      Answer

      Whilst we moved to a contract trainer model earlier this year and some of our trainers decided not to pick up a contract with Rapid Training, we know from our review that we haven't had the required capacity in trainers for some time. This is in large part due to increasing enrolments and the geographic spread of our students across all States of Australia.

  • Administration

  • Building Inspection

    • What about inaccessible areas where an inspection is not possible?

      Answer

      No inspection is conducted, and no report is submitted, of inaccessible areas. These include, but may not be limited to, locked rooms, cavity walls, concealed frame timbers, eaves, flat roofs, fully enclosed patios subfloors, soil concealed by concrete floors, fireplace hearths, wall linings, landscaping, rubbish, floor coverings, furniture, pictures, appliances, stored items, insulation, hollow blocks/posts, etc.

      However, the inspector will look for signs that may indicate that a significant defect could exist. If this is the case an invasive inspection will be recommended in the Building Inspection Report. It is then up to you in conjunction with the homeowner (if different) to accept the recommended invasive inspection.

  • Administration

    • Can the Pest Manager pay for the insurance policy on behalf of the home owner (i.e. include it in the overall price)?

      Answer

      Yes, however, the home owner needs to sign the Application Form.

  • Building Inspection

    • How do I request a building inspection?

      Answer

      For your convenience you can request a building inspections with a qualified and insured inspector online - Request an inspection now!

  • Administration

    • Will the Pest Manager be advised if their clients takes out a policy?

      Answer

      Yes.
    • What correspondence is sent to the homeowner if they take out a policy?

      Answer

      1. Covering letter;
      2. PDS & FSG; and,
      3. Policy Schedule
      4. Credit card payment receipt if applicable
    • How is an extension to a property considered?

      Answer

      This is covered by the PDS & FSG at "Your Obligations" clause 5 (f).

    • What’s the difference between TimberSecure and Professional Indemnity insurance?

      Answer

      1. Professional Indemnity insurance protects the insured against claims for professional negligence where fault has to be established by the claimant.  Professional Indemnity Insurance covers all legal liability flowing from the negligence covered by the terms of the policy.
      2. TimberSecure is a no fault policy limited to the cost of replacing termite damaged timber.
  • General

    • I've lost my password, how do I get it back?

      Answer

      If you have lost your password or never received it, you can simply go to our password reset page.

      After entering your email address (the one that is on file with Rapid Solutions), we will send you a new password. Afterwards, you can log into the system and change this new password.

  • Pest Inspection

    • My next-door neighbor has termites and is going to have his house treated. Are the termites going to attack my house next?

      Answer

      Termites move randomly through the soil searching for a source of food (wood), so they don't know where where your house is exactly.

      If your next-door neighbour treats his home for termites, your house isn't automatically the termites' next lunch. Your house does not need to be treated; but, if there are active termite infestations in your neighbourhood, it is a good idea to have it inspected.

  • General

    • I cannot see downloaded PDFs through Google Chrome

      Answer

      If you use Google Chrome, you will not be able to use the quick view option for our protected PDFs. When Chrome tries to preview documents using its Google's Drive (Google Docs) viewer, you may see an error such as the one below.

      Sorry, we were unable to find the document at the original source. Verify that the document still exists. You can also try to download the original document by clicking here.

      This is because the document you are trying to download is protected. Chrome uses its Google servers to cache the document. In effect, it is Google, not you the user, requesting the documents, so it fails due to access restrictions. To avoid this, please right click on the document link and choose 'Save link as' or choose the link provided in the error message to download it directly from our server.

  • Pest Inspection

    • When are termites most common?

      Answer

      Once a colony is established, termites are a year-round problem. However, there is an increase in colony expansion activity during warm weather.

    • What is a Timber Pest Inspection?

      Answer

      A Timber Pest Inspection is a VISUAL INSPECTION ONLY carried out in accordance with AS 4349.3 Inspection of buildings Part 3: Timber Pest Inspections. The Inspection is confined to reporting on the discovery, or non discovery, of infestation and/or damage caused by subterranean and dampwood termites (white ants), borers of seasoned timber and wood decay fungi, present on the date of the Inspection.

  • Claims

    • Will we send a claims assessor if a claim arises?

      Answer

      Generally, 'Yes'. We need to make sure the job was done correctly and make an assessment about what damage to repair.

  • Pest Inspection

    • If treatment is done correctly, how long will the termiticide barrier be effective?

      Answer

      Before chlordane was taken off the market as a termiticide in May of 1988, it was the most widely used product for termite control because of its long-term effectiveness. In fact, a house could be protected for 20 years or more using chlordane or like products.

      Chlordane was taken off the market because of misuse. The termiticides used today for termite control are much less persistent in the environment than the older chemicals. With the products today, you should expect a properly applied termite treatment to protect your home for five years.

    • What about inaccessible areas where an inspection is not possible?

      Answer

      No inspection is conducted, and no report is submitted, of inaccessible areas. These include, but may not be limited to, locked rooms, cavity walls, concealed frame timbers, eaves, flat roofs, fully enclosed patios subfloors, soil concealed by concrete floors, fireplace hearths, wall linings, landscaping, rubbish, floor coverings, furniture, pictures, appliances, stored items, insulation, hollow blocks/posts, etc.

      However, the inspector will look for signs that are conductive to timber pest infestation such as high moisture areas, timber in ground contact, dead trees or stumps and poor ventilation and drainage. If the inspector feels that timber pest activity and/or damage may exist in concealed areas, an invasive inspection will be recommended in the Timber Pest Inspection Report. It is then up to you in conjunction with the homeowner (if different) to accept the recommended invasive inspection.

    • What is an invasive inspection?

      Answer

      With the permission of the owner of the premises a more invasive physical inspection can be performed that involves moving or lifting: insulation, stored items, furniture or foliage during the inspection.

      The inspector will physically touch, tap, test and when necessary force/gouge suspected accessible timbers. Access will be gained to areas, where physically possible and considered practical and necessary, by way of cutting traps and access holes.

      The style of report submitted on completion of an invasive inspection will be greater than a VISUAL INSPECTION. It involves disruption in the case of an occupied property, and some permanent marking is likely.

  • Full Treated Zone (Chemical Treatment)

    • Full Treated Zone (Chemical Treatment) installed by a Rapid Solutions client?

      Answer

      TimberSecure is available.
  • Pest Inspection

    • Does the Timber Pest Inspection and Report guarantee that the property is or is not free of timber pest activity or damage?

      Answer

      No. The inspection is limited to a VISUAL INSPECTION ONLY in accord with the requirements of AS 4349.3.

      The visual inspection DOES NOT include breaking apart, dismantling, removing or moving objects including, but not limited to, foliage, mouldings, roof insulation/sisalation, floor or wall coverings, ceilings, floors, furnishings, appliances or personal possessions.

      The inspector WILL NOT dig, gouge, force or perform any other invasive procedures unless a more invasive physical inspection is accepted by the owner of the premises.

      Again, if the inspector is concerned with the possibility of concealed timber pest activity and or damage, an invasive inspection will be recommended in the report.

  • Full Treated Zone (Chemical Treatment)

    • Full Treated Zone (Chemical Treatment) NOT installed by a Rapid Solutions client?

      Answer

      TimberSecure is not available where the installation is by a third party.
  • Pest Inspection

    • What can I expect to see in the Timber Pest Inspection Report?

      Answer

      The Timber Pest Inspection Report is quite detailed, anywhere from 7-15 pages long and will comment on, but is not limited to:

      • All areas inspected
      • All areas not inspected
      • Areas in which the inspection was obstructed or restricted
      • Areas in which an invasive inspection is recommended
      • High risk areas where full access should be gained
      • Whether Timber Pest activity and/or damage was located
      • Whether signs of a possible previous termite treatment was located
      • Whether a termite management program is required
      • The overall degree of risk of subterranean termite infestation to the property
      • All areas that are considered conductive to Timber Pest activity
      • Recommended frequency of future inspections
    • What areas of the property are inspected for timber pest activity and damage?

      Answer

      Where safe and accessible, including the Interior of the Building, the roof space, the exterior of building, the sub-floor space, the roof exterior and the property site within 30m of the inspected building.

    • Why is it important to have a Timber Pest Inspection and Report carried out?

      Answer

      If you are going to invest hundreds of thousands of dollars into a property, you need to be aware of the degree of risk of timber pest infestation. Even though the report is not a guarantee that timber pest activity and or damage does or does not exist, it is the best possible guide.

      The limitations in carrying out the inspection may be great, however, if the inspector has concerns a more invasive inspection will be recommended. Not only that, the report will also outline how you can make the property less conductive to potential timber pest infestation.

      The price you pay for a Timber Pest Inspection is small considering the value of your property, or the property you are considering purchasing. But, the information you receive in the report is valuable when making a decision on your home or investment.

  • Claims

    • What if the homeowner doesn’t follow the Pest Managers recommendations (e.g. remove garden beds, annual inspections etc)?

      Answer

      The policy won't respond if the breach of condition materially affects the claim.

  • Existing Warranties

    • How is TimberSecure different to TimberSafe / TimberSure?

      Answer

      It is quite different in that:

      1. It is an insurance product;
      2. It is a fraction of the administration;
      3. It is much simpler; and,
      4. It provides far greater value for money to the homeowner.
      5. There is no excess payable by the home owner or Pest Manager in the event of a claim.
  • TimberSecure - Home Owner

    • Is the TimberSecure Policy just for new homes?

      Answer

      No, the policy can be issued on all free standing homes.  It is also available for strata properties. The key issue is that there is a complete and approved termite management system in place around the perimeter. With Strata that means the various unit owners will need to agree to both the TMS and the insurance policy.

    • Which type of termite management systems are approved under the TimberSecure Policy?

      Answer

      Physical and chemical barriers and baiting and monitoring systems are approved.
  • Monitoring Systems

    • Termite Monitoring System installed by a Rapid Solutions client?

      Answer

      1. New sites simply need to be installed and a service contract entered into where the monitoring stations are inspected by the termite management company at least every 3 months. Live termites need to be baited.
      2. Existing sites can be offered a TimberSecure policy at the renewal of the monitoring contract.  Live termites need to be baited.
      3. Sites monitored by the homeowner are not eligible for TimberSecure.
  • TimberSecure - Home Owner

    • If I go with a baiting and monitoring system can I monitor the stations myself and still get the policy?

      Answer

      No, the stations must be inspected by an accredited Rapid Solutions pest controller.
  • Monitoring Systems

    • Termite Monitoring System NOT installed by a Rapid Solutions client?

      Answer

      1. Provided the original monitoring contract is available and the AS3660.2 inspection shows no termite history then TimberSecure is available.
      2. Where there are live termites or evidence of a termite history we will still consider the application for TimberSecure.
  • TimberSecure - Home Owner

    • Do I have to keep having inspections after I have had the barrier/system installed?

      Answer

      Yes, as per the recommendations of the approved accredited Rapid Solutions pest controller with a minimum of 12 monthly inspections as per the Australian Standards.
    • How much does the policy cost and is it inclusive of GST?

      Answer

      $420.00 inclusive of costs for a 5 year policy.

    • How long do I have to apply for the policy after my treatment is complete?

      Answer

      Application for the policy should be received with 28 days of the installation of a new barrier/system. Outside of this time frame please contact our office.
    • Can any pest controller do the treatment?

      Answer

      No, only accredited Rapid Solution clients.
    • How do I apply?

      Answer

      Click here for your application form and other important documentation.
  • Existing Warranties

    • Under what conditions can existing TimberSafe & TimberSure warranties be transferred to TimberSecure?

      Answer

      1. Any fully serviced and approved monitoring system can be transferred; this is best done at renewal of the service contract;
      2. TimberSafe cannot be transferred unless a termite management system is installed;
      3. It may be possible to transfer other TimberSure warranties.  Each application will be assessed on its merits.
  • Marketing

    • How much does a TimberSecure policy cost?

      Answer

      $420 (inclusive of all government charges) for 5 years cover.

  • Pre-Construction Systems

    • Pre-construction system installed by a Rapid Solutions client?

      Answer

      TimberSecure is available.
  • Marketing

  • Pre-Construction Systems

    • Pre-construction system NOT installed by a Rapid Solutions client?

      Answer

      TimberSecure is NOT available except with reticulation systems at the time they are being recharged and where all of the paperwork is available (including all inspection reports and installation information).
  • Marketing

    • Can the Pest Manager pay for the insurance policy on behalf of the home owner (i.e. include it in the overall price)?

      Answer

      Yes, however, the home owner needs to sign the Application Form.

    • What sets this apart from things like a product warranty?

      Answer

      1. It is an insurance policy not a product warranty;
      2. It is a no fault policy;
      3. Many of the warranties do not pay out if the manufacturer decides that the installation was faulty.
    • What’s the difference between TimberSecure and Professional Indemnity insurance?

      Answer

      1. Professional Indemnity insurance protects the insured against claims for professional negligence where fault has to be established by the claimant.  Professional Indemnity Insurance covers all legal liability flowing from the negligence covered by the terms of the policy.
      2. TimberSecure is a no fault policy limited to the cost of replacing termite damaged timber.
    • What are the benefits to a Pest Manager?

      Answer

      1. No excess payment required
      2. Protects your no claims bonus
      3. No claims recorded for your PI insurance
      4. Allows for a range of treatment options
      5. Treatment to AS3660 required
      6. Provides a competitive edge
      7. No complicated paperwork
      8. Easy to sell
    • What are the benefits to a Home Owner?

      Answer

      The primary benefit is peace of mind because:

      1.   No fault for a fully installed AS 3660 system;

      2.   Deal direct with the insurer -

               a. Protection: if pest company no longer trading

               b. Protection: if pest company no longer insured

      3.   No expensive legal costs

      4.   Does not alter existing consumer rights

      5.   Can be transferred with the sale of a property

      6.   1-off payment - policy coverage for 5 years
    • Do you have text that I can put on my website?

      Answer

      Yes, we have a page of text which you can freely copy to your website and style to suit your brand.

      Please retain all the hyperlinks.

      TimberSecure text

  • Reticulation Systems

    • Reticulation system installed by a Rapid Solutions client?

      Answer

      Reticulation system needs to be installed in accordance with AS's and manufacturers specifications current at the time of installation; recharge needs to be in accordance with manufacturers specifications but at least every 5 years in any event.
    • Reticulation system NOT installed by a Rapid Solutions client?

      Answer

      Provided the original paperwork and AS3660.2 inspection shows no termite history then TimberSecure is available following recharge by our insured client.
  • Technical

    • Why is coverage for 5 years when some products have 7 or 8 year life expectancy?

      Answer

      The life expectancy of a product may be up to 7 or 8 years but the label will also describe circumstances where the life expectancy for those products reduces.  

      At the end of 5 years we will look at the circumstances of a renewal application and we may extend cover for a further period without a new treatment.

    • Can the AS 3660.2 inspections only be performed by Rapid insured clients?

      Answer

      No, but the PDS/FSG does require the inspector to have a Rapid Solutions Accreditation number.

    • Is TimberSecure available for Infill slab homes?

      Answer

      Yes, but note the following:

      1. If the chemical is non-repellent - a full perimeter barrier is needed and AS 3660.2 inspections at least every 12 months;
      2. If the chemical is repellent - a full perimeter barrier is needed and AS 3660.2 inspections at least every 6 months;
      3. Monitoring - a full service contract is needed and AS 3660.2 inspections at least every 12 months.
    • Does TimberSecure allow for integrated treatments to provide a full AS 3660 treatment?

      Answer

      Any combination may be used provided:

      1. The whole perimeter is protected;
      2. The termites are eliminated;
      3. The work is compliant with the respective product labels; and,
      4. The job is compliant with the Standard where applicable.
    • Can Strata / Commercial Properties be covered?

      Answer

      Yes, please refer to the PDS&FSG for Strata.

  • Report Writer

    • What reports are on Report Writer?

      Answer

      Report Writer has General Pest, Termite & Timber Pest reports to AS4349.3 and AS3660 and Building Inspections reports.  The following reports are on Report Writer:

      General Pest
      Pest Management Treatment Proposal & Advice Notice Risk Management Record & Advice Notice
      Timber & Termite
      Certificate of Installation - New Construction AS3660.1 Termite Treatment &/or Management Proposal   
      Certificate of Termite Treatment - Existing Buildings AS3660.2 Termite Monitoring & Baiting Site Records
      Timber Pest Inspection Report AS4349.3 Visual Termite Inspection Report AS3660
      Timber Pest Inspection Agreement Site Consultation Report
      Building Inspection
      Building Inspection Report  AS4349.1 Building Inspection Agreement


    • How do I get access to log in to Report Writer?

      Answer

      Report Writer is available to both clients and non-clients of Rapid Solutions.  A discounted monthly subscription is available to clients that hold current Professional Indemnity or Public Liability insurance with Rapid Solutions/Pacific International Insurance Limited. 

      To gain access, please contact the Client Services Team on 1300 309 169 or complete our 'Get access to Report Writer' form.

    • Is a pre-inspection agreement required when using Report Writer ?

      Answer

      Yes, AS4349.3 (Timber Pest Inspections) and AS4349.1 (Building Inspections) requires a pre-inspection agreement be completed. 

      However if the booking was made through Property Inspections, then this requirement has already been completed through the booking process.

    • Does Report Writer replace the existing Rapid Solutions paperwork ?

      Answer

      No, you may continue to use our paperwork which is available either for download or purchase (pre-printed pad forms) from our website. This paperwork continues to be for Rapid Solutions' insured clients only.

      However Report Writer is designed to streamline the inspection and reporting process, and save time by allowing you to complete the report onsite, and email directly to your customer.

    • How much does it cost to use Report Writer?

      Answer

      There are two pricing options available for Report Writer.  There is a monthly user subscription or pay per report credit system. There is no development or installation fees.

      Pricing details are available here.

    • Will my company name and logo be on my reports?

      Answer

      Your company name and logo will be displayed on Report Writer reports. These details will be put into Report Writer during the setup of your Report Writer account.

    • Do I need to be connected to the internet at ALL times whilst using Report Writer ?

      Answer

      When you don't have an internet connection Report Writer works in an offline mode so you can start or continue with your report without a worry.  However you need to have an internet connection to preview or submit the report.

    • Can I change a completed/submitted report?

      Answer

      Yes. To make changes to a completed/submitted report, just load the report from the list of sent reports, make the required changes, save and resubmit the report.


    • What are the minimum system requirements for using Report Writer?

      Answer

      Report Writer is now available as to use on your computer, iPad or Android tablet. 

      It currently works on all variants of iPad using iOS7+. Please note that the iPad 1 is not supported.


    • Can I modify the content of a report ?

      Answer

      You can only modify the "property specific details", such as description of property, site improvements, details regarding termite activity etc. The remainder of the report is a template which cannot be modified.

      The content of each report will vary, depending on the answers given throughout the report. For example, if termites are located, additional questions will appear such as location of termites, species etc.  

    • Does "Report Writer" save a copy of the completed report ?

      Answer

      Yes, the system keeps a record of the report and data, HOWEVER in all instances we recommend that you save a copy of the completed report to your own local computer / server.